BIPT imposes fine on Lycamobile for non-compliance with the roaming rules

Brussels, 4 December 2017 - On 17 October 2017 BIPT imposed a € 25,000 administrative fine upon Lycamobile for violation of the roaming rules: by compelling customers wanting to use roaming to use the more expensive tariff plan Pay As You Go, Lycamobile de facto applied a surcharge for roaming....

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BIPT imposes a fine of 25,000 EUR on SFR and a fine of 10,000 EUR on Orange

Brussels, 10 November 2017 – BIPT imposes a fine of 25,000 EUR on SFR and a fine of 10,000 EUR on Orange because they did not mention the volume of Internet data used on their monthly invoices for fixed broadband Internet.

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The Brussels Court of Appeal has annulled the decisions of the CRC regarding the wholesale tariffs for access services to cable networks

Brussels, 27 October 2017 – On 25 October 2017, the Brussels Court of Appeal annulled the decisions of the Conference of regulators in the electronic communications sector (CRC) of 2013 regarding the wholesale tariffs for access services to cable networks and its decisions of 2016 regarding the...

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“DECT 6.0” cordless phones disturb mobile operators’ networks

Brussels, 16 October– After a first communication in 2013, BIPT warns again against illegal “DECT 6.0” cordless telephones, which are not intended for the European market. These DECT (“Digital Enhanced Cordless Telecommunications”) devices come from the United States and...

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The Market Court confirms BIPT’s decision to reject an increase in postal tariffs in 2017

Brussels, 11 October 2017 – Earlier this year, BIPT rejected bpost’s request to increase the tariffs of the postal services for the small users basket. On 26 May 2017, bpost brought an action against this decision before the Market Court, which now confirms BIPT’s decision. Download...

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BIPT has updated its telecommunications services quality barometer

Brussels, 4 October 2017 – BIPT has updated its telecommunications services quality barometer. Available online since end 2016, it gathers eight indicators relating to the operators’ operational service efficiency. By publishing these results, BIPT aims to improve transparency and thus...

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BIPT publishes the results of its annual survey on the telecom users’ perception

Brussels, 31 August 2017 – Based on the results of the annual consumer survey conducted by BIPT, users were rather satisfied with the services and prices offered. Users found it was sometimes difficult to compare prices and services and often knew nothing of the basic rights regarding...

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BIPT publishes the results of its impact assessment regarding consumer protection rules

Brussels, 10 August 2017 – In 2016, BIPT conducted an ex-post impact assessment of the Belgian federal regulation regarding consumer protection in electronic communications law. The results highlight the improvements made in a range of areas and make legislative and regulatory recommendations...

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BIPT publishes a benchmark price study of telecom products for small companies

Brussels, 2 August 2017 - For the fourth time since 2014 BIPT publishes a study comparing the prices of telecom products for small companies in Belgium with the prices in the neighbouring countries. Companies with a relatively modest consumption of telecommunications services face relatively high costs...

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Telecom and media regulators publish a new market analysis regarding the broadband internet and television broadcasting markets

Brussels, 7 July 2017. Today, the Vlaamse Regulator voor de Media, the Conseil supérieur de l’Audiovisuel, the Medienrat, and BIPT publish their draft decisions on the broadband Internet and broadcasting markets. The regulators confirm that the networks of Proximus, Brutélé,...

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