Complaints

You are experiencing a radio interference issue

Please contact the National Spectrum Monitoring Department of BIPT:  

BIPT - NCS
Ellipse - Building C
Boulevard du Roi Albert II, 35
1030 Brussels
Tel : +32 2 226 88 00
Fax: +32 2 226 88 02
ncs-fr@ibpt.be or ncs-nl@bipt.be   

You have experienced an issue with your provider and you would like to file a complaint

Contact first your provider.  

You already have contacted your provider and you are not satisfied with his answer. What should you do? 

If it concerns a postal issue

Contact the Office of the Ombudsman for the postal sector :

Koning Albert II-laan 8 box 4
1000 Brussels
Tel: 02 221 02 20
Fax: 02 221 02 44
E-mail: info@omps.be 
http://www.smspo.be/    

If it concerns an issue with your telecommunications operator (billing, contract termination, coverage, ...)

Contact the Office of the the Ombudsman for Telecommunications  

Boulevard Roi Albert II 8 boîte 3
1000 Brussels
Tel. : + 32 2 223 09 09
Fax: + 32 2 219 86 59
klachten@ombudsmantelecom.be 
http://www.mediateurtelecom.be   

If it concerns an issue related to short SMS or premium numbers

Contact the Ethics Commission for Telecommunications:

Ellipse Building - Building C
Boulevard Roi Albert II 35
1030 Brussels
Tel.: + 32 +2 226 87 28
Fax: + 32 2 226 88 41
secretariaat@telethicom.be 
http://www.telethicom.be/  

It is a problem relating to trade practices or Internet fraud

Contact the FPS Economy, SMEs, Self-Employed and Energy

City Atrium C
Vooruitgangstraat 50
1210 Brussels
Tel.: 0800 120 33
Fax: 0800 120 57
info.eco@economie.fgov.be 
http://economie.fgov.be
https://meldpunt.belgie.be 

Does the complaint concern the content of a television programme?

In principle, the Communities (Flemish, French and German-speaking Communities) are responsible for broadcasting in Belgium.
Each one has created its reference body: the VRM, the CSA and the Medienrat. In accordance with their respective competences, we invite you to contact one of them concerning the television channels established in Belgium.

By way of exception, BIPT is responsible for the television channels (including WebTV) established in the bilingual Brussels-Capital Region which broadcast programmes in other languages than French or Dutch.